Last Updated: 26 September 2026

This Shipping Policy applies to wholesale orders placed with Gem n Tonic.

1. Made-to-Order Production

Our jewellery is primarily made to order.

Standard production time is normally approximately 2–5 working days before dispatch.

Large-volume, custom, personalised or special-production orders may require additional time.

Production time is separate from courier transit time.

2. Shipping Carriers

Gem n Tonic primarily ships orders using:

• DHL

• FedEx

Another suitable carrier may occasionally be used where necessary for the destination or shipment.

3. Worldwide Shipping

Gem n Tonic currently provides free standard shipping on eligible wholesale orders unless otherwise stated during checkout, on the relevant quotation or in a written agreement.

Additional services requested by the buyer may incur separate charges.

4. Delivery Times

Courier transit times depend on the destination, customs processing and carrier network.

Any delivery date or transit time provided is an estimate unless Gem n Tonic expressly agrees otherwise in writing.

Delays caused by customs authorities, carriers, weather, transportation disruptions or circumstances outside our reasonable control may affect delivery.

5. International Orders

We ship internationally to supported destinations.

International shipments may be subject to:

• Customs duties

• Import VAT or other taxes

• Customs-clearance charges

• Brokerage charges

• Local administrative charges

• Other destination-country fees

Unless expressly stated as collected by Gem n Tonic, such charges are the responsibility of the buyer.

6. Customs Information

The buyer is responsible for providing accurate information required for international shipping and customs clearance.

Gem n Tonic may provide commercially required shipping documentation based on the information available for the order.

The buyer remains responsible for complying with import requirements applicable at the destination.

7. Taxes at Checkout

Where Gem n Tonic is legally required or configured to collect an applicable tax through the website, the relevant amount may be calculated and displayed during checkout or included in the applicable invoice.

The treatment of a transaction may depend on factors including the buyer's location, business status and information supplied during checkout.

8. Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Please check the shipping address before submitting an order.

Additional shipping or recovery costs resulting from an incorrect or incomplete address supplied by the customer may be charged to the customer.

9. Tracking

Where tracking is available, shipment information will normally be provided after dispatch.

Tracking updates are generated by the carrier and may not always appear immediately.

10. Delivery and Inspection

Please inspect your shipment promptly after delivery.

If the parcel appears damaged, retain the external packaging and contact us as soon as possible.

For damaged, missing or incorrect products, provide the order number and supporting photographs so that we can investigate with the courier where necessary.

11. Failed or Refused Delivery

If a shipment is refused, remains unclaimed, cannot clear customs because of customer action or missing customer information, or is returned because of an incorrect address, additional shipping, customs or handling charges may become payable by the customer.

12. Risk and Carrier Claims

Where a shipment is lost or damaged in transit, please contact Gem n Tonic promptly so that we can investigate the shipment and, where appropriate, open a claim with the carrier.

Do not discard damaged packaging until the claim has been resolved.

13. Contact

For shipping questions, please contact:

Gem n Tonic is operated by GEM TONIC SINGLE MEMBER P.C., a company registered in Greece.

Registered Office:
143 Chrysostomou Smyrnis Ave
162 31 Vyronas, Greece

Registration No.: 188939802000
Phone: +30 211 008 5010
Email: hello@gemntonic.com